My Resume (work in progress)
Work Experience
Amazon Web Services
(ADC) DC Sys Admin I, April 2022 - Present
San Antonio, Texas
- Developed Data Center Operations onboarding plan for Texas ADC region
- Developed technical interviewing standards and question bank for Texas ADC region
-
Phone screen, interviewing and onboarding of new technicians across multiple ADC and commercial regions
- Established server hardware and data center systems SME
- Multi-region escalation point-of-contact (Texas, Maryland, Arizona)
-
Region-build technical program management
- Align multiple sites and regions on best-practices for site-build and break-fix work
-
Ensure network and server rack ingestion unblock dates are met
- Unblocking >80 EC2 racks through investigating and technician direction
- Engage Hardware/Software Engineering teams to escalate region-blockers
- Server and network device management
Data Center Operations Lead, May 2020 – April 2022
Hayward, California
- Lead first 12.8Tb Network leaf build in us-west-1
- Maintained region-leading <0.08% EC2 ‘unsellable’ customer metric goal
-
Multiple data-hall build-outs
- >300 racks; >7,000 hosts; >80 network racks
- Configuration of Accton switches
- us-west-1 AWS Snowball SME
- Global SOP contributions and break-fix collaboration with S3 and Hardware Engineering
- Lifecycle management of all EC2, S3, load balancer and other networking racks
- Host failure analysis through HWMon sensor data, CPLD/firmware statuses
- Link-down fiber, optic and network device troubleshooting
-
HDD and SSD replacement, sanitization and destruction of customer media in accordance with
NSA/CSS Policy Manual 9-12, “Storage Device Sanitization and Destruction Manual”
Data Center Logistics Specialist II, April 2019 – May 2020
Hayward, California
-
Network device RMA burn-down$5.4mm returned to Juniper, Cisco, Quanta, Accton, Citrix vendors
- $5.4mm returned to Juniper, Cisco, Quanta, Accton, Citrix vendors
-
Oversight of multi-site part rooms
- Server and network device inventory tracking
- Secure transport coordination and monitoring of AWS engineering lab assets
AMAZON FULFILLMENT
Warehouse Associate, November 2016 – April 2019
Tracy, California
- Trained >30 warehouse associates
-
Outbound Process Guide for Peak Season
- Shift management of 30,000 customer orders
- Shift management of >90 associates
- Outbound Problem-Solve Lead; customer shipment discrepancy resolutions
-
SOX Compliance Project
- 40,000 bins audited
- Building shutdown mitigation
Skills
- Red Hat Linux
- AWS
- Git
- Technical Program Management
- Project Management
- Juniper device troubleshooting and configuration
- Exceptional hardware troubleshooting skills
- Exceptional documentation and communication skills
- Exceptional leadership skills
- Intermediate level Annapurna/EC2 firmware knowledge
- Rack cabling, troubleshooting, installation
- Out-of-band console device (Cisco/DMC-12/Accton) configuration
- Copper and fiber cable troubleshooting
- HTML/CSS – basic
- Python – basic